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There’s More in Store at Dunham’s | Stop by Our Family Brand Locations Café 1905 – Order Pickup

RETURNS AND EXCHANGES

All returns & exchanges require that products are in their original condition. Returned products must be clean and include all original parts. (An item from a smoking home and or a home with pets will not be accepted). If the store is to hire a cleaning service, a $50.00 charge will be applied. If purchased with a credit card, the card and proper ID are required to be presented for refund processing. Dunham’s Furniture does not retain credit card information. Cash or check purchases will receive a refund check by mail.

Receipt is required for refunds/exchanges. Dunham’s Furniture may require a valid ID for returns. Original delivery fees, labor, assembly are non-refundable. Dunham’s requires a $25.00 delivery and pickup fee for all returns, exchanges, and re-deliveries. Exception: Manufactures defect, concealed damages, defective merchandise.

GIFT CARD We do not allow gift cards to be returned. Items purchased with a gift card may be returned or exchanged for store credit.

DEFECTIVE MERCHANDISE Defective merchandise does not include products sold “As-Is”. These products were sold and described at time of sale with certain defects, blemishes, scratches, and dents.

At our discretion we may dispatch a technician to verify, troubleshoot, and/or confirm the defective components. There is no cost to the purchaser. Merchandise returned to the store will be inspected before a full or partial refund is issued.

Dunham’s Furniture will pick up defective furniture (only if Dunham’s Furniture originally delivered) at no charge, Dunham’s may, at our discretion, offer a price concession, or a no cost repair. Shipping on parts may apply.Exclusions: As-Is merchandise.

RETURN POLICY EXCLUSIONS Mattress and special-order merchandise have exclusions. (Warranty)

Store Policy only: Store mattress exchanges are limited to manufacturer flaws during the first week of purchase time with no pets or smoking policy effectively in place.

Mattress returns will be charged a $50.00 nonrefundable restock fee.

The bedding must be in its original condition. Please see below for transportation instructions.

If your bedding return requires pickup, do not attempt to move the mattress or relocate within the home as scuffs and stains will void the warranty and or store policy.

If you will be transporting a mattress return to the store, please use the original packaging or purchase an inexpensive protective bedding bag (properly sized). Scuffs and stains during transportation will void the warranty.

SPECIAL ORDERS Special orders are welcome and require a 25% down payment and/or full payment before receipt of order.

Certain special orders (with our discretion) will not qualify for return or exchange. The 25% down payment is refundable if Dunham’s Furniture can resell said special order.

Storage Fees: Dunham’s Furniture will store your purchase for 90 days at no charge. After the 90 days, a storage fee of $10.00 per week will be implemented.